Shipping Policy

Below, you will find the average delivery times for all our packages:

• Once an order is placed, we take 1 to 3 working days to process it. During the week, this typically takes one working day, but if you place your order on Friday evening or over the weekend, it may take a little longer.

• After processing, your order will be dispatched, and delivery takes an average of 8 to 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Placing an Order

The ordering process at KiwiDrop NZ is designed to be as simple as possible. First, visit the product page and add the desired item to your shopping cart by clicking the black “Add to Cart” button.

Please ensure that you have selected the correct variants. If everything is in order, click on the “Proceed to Checkout” box. On the information page, you will need to enter your address details accurately. When this information is filled in correctly, click on the “Continue Shipping” button.

On the “Dispatch” page, you will have the opportunity to verify the address you have entered. It is also important to note that every shipment is sent completely free of charge. As a token of our appreciation for our customers, we always cover the shipping and delivery costs.

You can now proceed by clicking the “Proceed to Payment” box.

In the payment options, you can choose from various payment methods. At hellostella.com, all payment options are SSL-encrypted, ensuring a secure payment environment.

• Klarna (deferred payment)

• Credit Card (AMEX, Mastercard, Maestro, Visa)

• PayPal

• EPS

• Immediate Payment

Once you have selected your preferred payment method, click the “Complete Order” button, and you will be redirected to your chosen payment method. Follow the instructions on this page to finalize your order. If you encounter any issues, please feel free to contact us.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your door 100% free of charge. There is no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? We understand that you want to enjoy it as soon as possible! Therefore, we ensure that your order is processed and shipped quickly.

To maintain fair prices for our products, we collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We appreciate your understanding and willingness to help us create a better and healthier world.

To ensure your order is dispatched today, please contact us by email. Our service team will be happy to assist you with the right solution.